What information do we collect? 

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. 

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, and/or credit card information. You may, however, visit our site anonymously.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

  • To personalize your experience. {Your information helps us to better respond to your individual needs.}
  • To improve our website. {We continually strive to improve our website offerings based on the information and feedback we receive from you.}
  • To improve customer service. {Your information helps us to more effectively respond to your customer service requests and support needs.}
  • To process transactions. {Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.} 
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails. {The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.}

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 

Yes. {Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.}

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent 

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will post those changes on this page. 

Contacting Us 

If there are any questions regarding this privacy policy, you may contact us using the information below. 

privacy@milkandhoney.com

100A Guadalupe Street
Austin, TX 78701
USA

512.949.3652

Information for California Residents

This section provides additional information for residents of California under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information," such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.

Personal Information Collected in the Last 12 Months

We collect the following categories of personal information about Newsletter Subscribers:

  • Personal Identifiers, including name, email address, postal address, and telephone number
  • Online Identifiers, including unique personal identifier, device identifier, and IP address
  • Internet Activity, including interactions with websites, apps or ads and email open and click-through rates
  • Geolocation data
  • Characteristics of Protected Classifications, including age and sex or gender

We collect the following categories of personal information about Online Customers:

  • Personal Identifiers, including name, email address, postal address, and telephone number
  • Online Identifiers, including unique personal identifier, device identifier, IP address, customer number, online identifier, account login, and other persistent identifiers
  • Internet Activity, including interactions with websites, apps or ads and search history
  • Commercial and Financial Information, including purchases, other purchasing behavior, credit card or debit card number, and account security or access credentials
  • Geolocation data
  • Characteristics of Protected Classifications, including age and sex or gender

We collect the following categories of personal information about Website Visitors:

  • Personal Identifiers, including name, email address, postal address, and telephone number
  • Online Identifiers, including unique personal identifier, device identifier, IP address, customer number, online identifier, and other persistent identifiers
  • Internet Activity, including interactions with websites, apps or ads and search history
  • Commercial and Financial Information, including purchases and other purchasing behavior
  • Geolocation data
  • Characteristics of Protected Classifications, including age and sex or gender

Sources of Personal Information

We collect personal information from the following sources:

  • You (the consumer)
  • Retail Partner

Business or Commercial Purposes for Collecting Information

We collect personal information for the following business purposes:

  • Provide Products or Services
  • Advertising and Marketing
  • Quality Assurance
  • Short-Term Transient Use
  • Audit Current Interactions

We also "share" and "sell" (as defined in the CCPA) personal information for commercial purposes, including to advertise and market our products.

Information Disclosed for Business or Commercial Purposes in the Last 12 Months, and Categories of Parties Disclosed To

Newsletter Subscribers

Personal Information Disclosed Category of Party
Personal Identifiers, including name, email address, postal address, and telephone numberService Providers
Online Identifiers, including unique personal identifier, device identifier, and IP addressService Providers
Internet Activity, including interactions with websites, apps or ads and email open and click-through ratesService Providers
Geolocation dataService Providers
Characteristics of Protected Classifications, including age and sex or genderService Providers

Online Customers

Personal Information Disclosed Category of Party
Personal Identifiers, including name, email address, postal address, and telephone numberPayment Processors, Service Providers
Online Identifiers, including unique personal identifier, device identifier, IP address, customer number, online identifier, account login, and other persistent identifiersAd Networks, Data Analytics Providers, Service Providers
Internet Activity, including interactions with websites, apps or ads and search historyAd Networks, Data Analytics Providers, Service Providers
Commercial and Financial Information, including purchases, other purchasing behavior, credit card or debit card number, and account security or access credentialsAd Networks, Data Analytics Providers, Payment Processors, Service Providers
Geolocation dataData Analytics Providers, Service Providers
Characteristics of Protected Classifications, including age and sex or genderData Analytics Providers

Website Visitors

Personal Information Disclosed Category of Party
Personal Identifiers, including name, email address, postal address, and telephone numberService Providers
Online Identifiers, including unique personal identifier, device identifier, IP address, customer number, online identifier, and other persistent identifiersAd Networks, Data Analytics Providers, Service Providers
Internet Activity, including interactions with websites, apps or ads and search historyAd Networks, Data Analytics Providers, Service Providers
Commercial and Financial Information, including purchases and other purchasing behaviorAd Networks, Service Providers
Geolocation dataData Analytics Providers, Service Providers
Characteristics of Protected Classifications, including age and sex or genderData Analytics Providers

Information We Sell and Categories of Third Parties Sold To

We do not "sell" personal information as commonly understood (exchanging information for money). However, for business and commercial purposes we share certain personal information with third party vendors, as disclosed below. This sharing of information may be considered a "sale" under the broad definition of selling in the CCPA. You may opt-out here.

Online Customers

Personal Information Sold Category of Party
Online Identifiers, including unique personal identifier, device identifier, and IP addressData Analytics Providers
Internet Activity, including interactions with websites, apps or ads and search historyData Analytics Providers
Commercial and Financial Information, including purchasesData Analytics Providers
Geolocation dataData Analytics Providers
Characteristics of Protected Classifications, including age and sex or genderData Analytics Providers

Website Visitors

Personal Information Sold Category of Party
Online Identifiers, including unique personal identifier, device identifier, and IP addressData Analytics Providers
Internet Activity, including interactions with websites, apps or ads and search historyData Analytics Providers
Geolocation dataData Analytics Providers
Characteristics of Protected Classifications, including age and sex or genderData Analytics Providers

Information We Share and Categories of Third Parties Shared With

We “share” certain personal information with third party ad networks for purposes of behavioral advertising, as disclosed below. This allows us to show you ads that are more relevant to you. You may opt-out of sharing here.

Online Customers

Personal Information Shared Category of Party
Online Identifiers, including unique personal identifier, device identifier, IP address, and other persistent identifiersAd Networks
Internet Activity, including interactions with websites, apps or adsAd Networks
Commercial and Financial Information, including purchasesAd Networks

Website Visitors

Personal Information Shared Category of Party
Online Identifiers, including unique personal identifier, device identifier, IP address, and other persistent identifiersAd Networks
Internet Activity, including interactions with websites, apps or adsAd Networks
Commercial and Financial Information, including purchasesAd Networks

CCPA Rights

Your CCPA rights are described below. You can make a Request to Know or a Request to Delete under the CCPA by submitting a Privacy Request at the top of this page, or by clicking here.

Right to Know

You have the right to request to know the following about the personal information we have collected about you in the past 12 months:

  • the categories and specific pieces of personal information we have collected about you
  • the categories of sources from which we collect personal information about you
  • the business and commercial purposes for which we collect personal information
  • the categories of third parties with whom we share the information
  • the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose

If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal information about you that you have provided to us. We will permanently delete from our records any personal information that is not necessary for our business operations and direct our service providers to do the same.

We consider information to be necessary for our business operations if it is used to:

  • Complete an obligation to you that you have requested
  • Detect and resolve issues related to security or functionality
  • Comply with legal obligations

Right to Non-Discrimination

If you exercise your CCPA consumer rights:

  • We will not deny goods or services to you
  • We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or penalties
  • We will not provide a different level or quality of goods or services to you

Right to Opt-Out

You have the right to opt-out of any selling and sharing of your personal information.

You may exercise your right to opt-out here.

Notice of Financial Incentive

Sign up for our newsletter and receive 10% off your first order. A consumer provides their email address and consents to receive emails in exchange for a discount provided via coupon code. To opt in, a user must enter their email address into the form and submit it. A user may unsubscribe from our marketing emails by using the unsubscribe link in the email footer at any time. We calculate the value of the offer and financial incentive by using the expense related to the offer.

Request Verification

Before we can respond to any CCPA requests, we will need to verify that you are the consumer who is the subject of the CCPA request. Verification is important for preventing fraudulent requests and identity theft.

The verification process depends on which type of request you make and how you make it. Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.

For a request that seeks specific personal information, we ask that you sign a declaration stating that you are the consumer whose personal information is the subject of the request, as required by the CCPA.

In some cases, we may have no reasonable method by which we can verify a consumer's identity. For example:

  • If a consumer submits a request but we have not collected any personal information about that consumer, we cannot verify the request.
  • If the only data we have collected about a consumer is gathered through website cookies (i.e., the consumer visited our website but had no other interaction with us), we are unable to reasonably associate a requester with any data collected; therefore, we cannot verify the request.

Authorized Agent

A California resident's authorized agent may submit a Request to Know or a Request to Delete under the CCPA by emailing us at privacy@milkandhoney.com. Requests submitted by an authorized agent will still require verification of the person who is the subject of the request in accordance with the process described above. We will also ask for proof that the person who is the subject of the request authorized an agent to submit a privacy request on their behalf. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 must submit proof of statutory power of attorney, but consumer verification is not required.

If you have trouble accessing this notice, please contact us at privacy@milkandhoney.com.

Contact Us

If you have any privacy-related questions, please send them to privacy@milkandhoney.com.